SERVICE & SUPPORT
Our professional broadcast service department provides the highest quality service and support levels including technical helpline, onsite visits and bench repairs for all the equipment we provide.
Tailor made flexible maintenance contracts and extended hardware warranty are available for all the products we supply. We believe that our approach to service and support has significantly contributed to our dynamic growth over the past 20 years.
Avid Support Contracts
Altered Images offer Avid Support contracts on our entire range of Avid products. From single Media Composer systems through to Avid NEXIS shared storage.
No matter what, Avid Advantage Support protects your revenue, reputation and productivity. Whatever your business demands, access to upgrades or sudden downtime, we’re here to help you effectively manage your systems and workflows.
AppleCare Professional Support Products
These products provide you with complete hardware, software & support solutions.
EditShare Support Products
Standard contracts for point releases, tech support, and advanced out of warranty support.
Bespoke Service Level Agreements
For clients wishing to outsource all traditional engineering support with a mixture of hardware and software support.
Selected support contracts include the ability to implement remote diagnostics. For first line problem evaluation and reporting, saving you time and money as problem are resolved quickly and efficiently. Call us to discuss more.
Support contracts are available for, Storage DNA, Telestream, Archion, Signiant, Ross Video, Interra Systems, Small Tree and many other solutions that we provide.