SERVICE & SUPPORT
Our professional broadcast service department provides the highest quality service and support levels including Support contracts, custom SLA’s, technical helplines, remote diagnosis, onsite visits and bench repairs for all the equipment we provide.
Tailor made flexible maintenance contracts and extended hardware warranty are available for all the products we supply. We believe that our approach to service and support has significantly contributed to our dynamic growth over the past 20 years.
Avid Support Contracts
Altered Images offer Avid Support contracts on our entire range of Avid products. From single Media Composer systems through to Avid NEXIS shared storage.
No matter what, Avid Advantage Support protects your revenue, reputation and productivity. Whatever your business demands, access to upgrades or sudden downtime, we’re here to help you effectively manage your systems and workflows.
In addition to your Avid Support Contract, Altered Images can offer you an Altered Images Assist Support Contract. These services give you access to our technical support team for enhanced and priority assistance.
AppleCare Professional Support Products
These products provide you with complete hardware, software & support solutions.
EditShare Support Products
Standard contracts for point releases, tech support, and advanced out of warranty support. Combine with an Altered Images Assist Support Contract for enhanced access to our technical support team and priority assistance.
Bespoke Service Level Agreements
For clients wishing to outsource all traditional engineering support with a mixture of hardware and software support levels, with structured pre-paid maintenance visits, call us to arrange a discussion.
Selected support contracts include the ability to implement remote diagnostics. For first line problem evaluation and reporting, saving you time and money as problem are resolved quickly and efficiently. Call us to discuss more.
Support contracts are available for: StorageDNA, Object Matrix, Telestream, QSCAN, Signiant, Ross Video, SpectraLogic, Teradici, Marquis, BirdDog, Quadrus, Adder and many other solutions that we provide.